- Does Shop-best-price.weebly.com offer free shipping service on any product?
Free shipping worldwide
Shop-best-price.weebly.com offers free shipping service worldwide via airmail. Only when the order amount is over $20, can we offer a free tracking number.
Shop-best-price.weebly.com shipments are delivered internationally from Hong Kong. The delivery time is determined by the delivery method, destination, the customs clearance time and so on. Generally, Shop-best-price.weebly.com delivers the goods via registered airmail. You can choose EMS shipping service on our website. If you need other express service such as DHL, UPS, or FedEx to deliver the package, please contact us.
How can I check my order status?
Order List in My Account to check your order status, shipment status, shipping date, tracking number, tracking website, etc.We offer a free tracking number for orders over $ 20. You can get the tracking number by following these steps: My account→Order List→Select order. Click to get your tracking number.
What is airmail?
There are two kinds of airmail. One is Hong Kong airmail, the other is China mainland airmail (herein referred as China airmail). Airmail stretches to nearly every corner of the world and is broadly used in international shipping.What's the difference between Hong Kong airmail and China airmail?
The difference can be seen in the chart below
China
Airmail VS Hong Kong Airmail
Category
China
Airmail
Hong
Kong Airmail
Tracking
No. (ends in)
CN
HK
Tracking
Website
http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
http://www.track-trace.com/post
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Tracking
Update Time
4-6 calendar days
3-4
calendar days
Tracking
Boundary
China==>Destination
Country
China==>Destination
Country
Delivery
Time
China
airmail is 30-35 calendar
days
Hong Kong airmail is 25-30 calendar days
Tracking
Website
http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
http://www.track-trace.com/post
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Tracking
Update Time
4-6 calendar days
3-4
calendar days
Tracking
Boundary
China==>Destination
Country
China==>Destination
Country
Delivery
Time
China
airmail is 30-35 calendar
days
Hong Kong airmail is 25-30 calendar days
Note:
Please make sure you use the correct website for tracking your
order.
Is a tracking number provided for my order?
Focalprice.com offers free tracking numbers for
order over $20. We don’t offer tracking numbers for orders below $ 20 unless you
add $1.70 for registered airmail.
What factors affect the delivery time?
Delivery time includes processing time and
shipping time. Processing time means the time Focalprice handles the order
internally. Delivery time varies based on the destination. The customs policies
of different countries can also impact the delivery time. Generally, the package
can arrive to its destination on time.
What shipping methods are available?
Registered
airmail (Hong Kong): http://www.track-trace.com/post
(Here you can track your cargo via the postal
websites for over 90 countries. Click the country at the bottom of the homepage
and you can also track the cargo status when it arrives in your destination
country).
Register airmail
(China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
EMS:http://www.ems.com.cn/english-main.jsp
Currently, if you want to deliver your goods by
EMS, you need to pay an additional freight cost which is determined by the
volume, weight of products and destination. Focalprice.com has an automatic
system to calculate the freight cost. If you have any questions, you can contact
us.
DHL, TNT, UPS, FedEx and other express delivery
services
DHL: www.dhl.com
TNT: www.tnt.com
UPS: www.ups.com
Express delivery requires additional freight cost.
If you want to deliver your goods via DHL, TNT, UPS, FedEx or other express
forwarder, please contact Focalprice.com service center. At present, these
shipping services cannot be selected through our website, a phone call is
necessary.
How does Focalprice.com get my shipping address?
We'll
get
your shipping address when you make a payment by PayPal. Please note, PayPal
will be not sharing any of your financial information with us except shipping
address and a phone number which you have explicitly agreed to share with us. If
there is something unusual about the destination address, our customer service
representative will confirm it with you before shipping the package.
What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal account address as your
shipping address if you do not edit it otherwise. Please make sure your shipping
address is the same as your PayPal account address, if not, you will need to
edit it.
How can I know my order has been shipped?
You’ll receive a notification e-mail from us when
your order is shipped. Information about your order (shipped items, shipping
time, tracking number and tracking website) is included. Also, you can check
your order status via “My Account”è”Order List” at your convenience.
My tracking number is not working, what should I do?
Once your package has left Focalprice.com, it will
take 1-3 business days to process in the Hong Kong Post system. Please wait a
little more time and try again later. If any questions, please leave us a
message by visiting My Account. The Focalprice.com customer service center will
respond within 24 hours.
The tracking information from the Hong Kong Post website shows that my order
has been shipped to the wrong country, what should I do?
Any order shipped from FocalPrice.com is clearly
marked with your detailed address. Thus, your order should not be shipped to a
wrong destination. This must be a mistake made by Hong Kong Post staff during
scanning. You can wait until the shipping deadline and contact us if you still
haven’t received your package.
What are the steps of processing an order?
The steps of processing an order in Focalprice.com
are as follows:
Step 1: Order printed by our system (0-1 business day)
Step 2: Order packaged by our warehouse (1-3 business days)*
Step 3: Package
delivered to Hong Kong Post or Express Center (1 day)
Step 4: Order
processed by post and en route to your destination.
*Note: Generally, we carry all products in stock,
but occasionally there’s possibility that some items are temporarily out of
stock. It will take 1-2 business days to get the goods back in
stock.
Why was a single item from my order shipped by EMS even though I chose
airmail as the shipping method for the whole order?
This is because the item’s weight must
be over 2 kilograms, exceeding airmail weight limitations. For such items,
FocalPrice will ship it separately via EMS. Generally, the EMS fee is covered,
but for some countries in South America, East Europe and Africa, additional
shipping fee will be charged due to the high EMS fee.
What is the estimated delivery time to destination?
Considering the complicated international shipping
procedures, the estimated delivery time table below is provided only for
reference:
Airmail
Area
Delivery
time
Delivery
time
In
Peak Season
United
States, Canada
15-20 calendar
days
25-30 calendar
days
Australia,
New Zealand, Singapore,
Vietnam,
Malaysia,
Israel,
Indonesia,
Turkey
20-25 calendar
days
30-35 calendar
days
Russia,
United Kingdom, France, Spain, Germany, Netherlands, Spain,
Ukraine,
Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
25-30 calendar
days
35-40
calendar days
Italy,
Brazil,
Argentina,
Chile,
Mexico
30-40 calendar
days
40-50 calendar
days
EMS
5-8 calendar
days worldwide
DHL/UPS
3-5 calendar days
When, at the latest, should I contact you if my package is not
received?
For shipments to South America, if you haven't
received your order after 30 calendar days (35 calendar days in peak season),
please contact us by submitting
an RMA
For all other countries, if you haven't received
your order after 25 calendar days (30 calendar days in peak season), please
contact us by submiting an
RMA
What are the shipping fees?
Shipping via airmail is free worldwide on any
product. The delivery cost for express services depends on your country, how
many items you order, and the total weight and volume. The information below is
for your reference. If you have any questions, please contact us.
Order
Amount
Airmail
Register
Airmail
EMS
express
DHL/UPS/Others
Fees
Below
$20
Free
$1.70
$12-18
Coming
soon
$20
or more
Free
Free
$0-18
Coming
soon
Limited
Weight
Less
than 2KG
Less
than 2KG
No
limitation
Coming soon
The shipping methods we provide.
1. Standard Shipping:Airmail
without tracking number
2. Standard Shipping with Tracking
Number:Airmail with tracking number
3. Priority Shipping
with Tracking Number:Special postal route which deliver packages direct
to your current designated country
4. Express Shipping with Tracking
Number:According to your shipping address,our system will choose the
cheapest express shipping method automatically (e.g. EMS, DHL, UPS
etc.).
Do I need to pay taxes or customs duties on my shipment?
Focalprice.com shipments originate in Hong Kong
which is a free port. Since there is no sale tax imposed by the Hong Kong
government, customers generally will not pay any tax when shopping with us.
As per our data, only less than 1% of the packages were opened and checked by
customs officials at their destination. Customers are responsible to pay for the
taxes if import taxes are assessed.
Although the possibility of import taxes
is very slim, we strongly suggest that familiarize yourself with your country’s
import policy before making a purchase. Please note that some products may
require special licenses or permits to import (such as high powered lasers). It
is the customer’s business to handle the products that are confiscated by
customs officials in their country. The customer is responsible for assuring
that the product can be lawfully imported to the destination country. When
ordering from Focalprice.com, the recipient is the recorded importer and must
comply with all laws and regulations of the destination country.
Does my expedited shipping option (EMS, DHL, FedEx, etc.) ensure my order
will be shipped on the same day it is placed?
Unfortunately it does not. We only guarantee
same-day shipment of orders shipped by express priority. On average, all orders
are processed and shipped within 1-3 business days (see the processing time
frame) regardless of the shipping option selected. The processing time for all
orders on Focalprice.com is the same.
Why was my order sent in multiple packages when it all could have fit in one
box?
Focalprice.com
may decide to pack your items separately due to weight, size concerns or product
shortage. You can check from your order list to see which parts were sent
separately. You can review the status of all orders in My Account.
How long will it take to process back orders?
We
will send the products separately if some goods are out of stock. Generally, it
will take 5 days or less to restock these items. If more time is needed, we will
inform you as soon as possible; your understanding is highly appreciated. A
customer service representative will update My Account with the newest
information as soon as the back order is processed.
I have paid the express fees, why was the order shipped by airmail?
There
are a few reasons. It could be due to the destination customs policy or the tax
on express shipments to your country. We'll provide you with additional details
via e-mail if we’ve adjusted the mode of delivery.
What should I do if the package is not received?
Firstly,
you can track the status by visiting the appropriate tracking website mentioned
above. If there’s no tracking information, you can contact us via “My
Message” in “My Account” for help.
Secondly, you can submit an RMA
ticket when the package has not been received 45-50 calendar days beyond
the delivery date.
What should I do if I want to change the shipping address while I am placing
an order or after the order is placed?
Your
package will be shipped to the address you set in your PayPal account. If you
would like to ship your order to a different address, please change the address
in your Paypal account during the checkout process. If you still want to change
the address after successful checkout, you should edit your address via My
Account-Orders List only if the order's shipping status is Unshipped or
Processing.